Not your average consultant? Brilliant.


What’s the role?

Want to help us shape the future? We’re looking for an experienced practitioner from a consulting, agency, tech or business background who can show our clients what’s next, then work with our mixed-discipline team to make it happen. 

This would include customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. 

You’ll be a brilliant mind, a confident communicator and a nerd for all things digital, with an impeccable business instinct, a collaborative outlook and a flair for big ideas. Sound good? Read on.
 

Where is it?

Based in our airy and bustling offices in Clerkenwell, London, with its legendary coffee machine and model train track, you’ll also have a chance to work with clients throughout Europe and beyond.

Responsibilities

  • Work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands.
  • Take the lead on projects or workstreams within larger programmes, solving some of the most exciting problems for our clients.  
  • Be a passionate mentor and leader for some of the brightest digital talent around.
  • Develop and influence key decision makers within Deloitte whilst building lasting relationship with our clients.
  • Take the lead in workshops, meetings, research, stakeholder engagement, business analysis, technical analysis and solution design as part of both client projects and internally-focused innovation projects.
  • Be a passionate champion of research, exploring new topics of interest for our clients, developing relevant and valuable thought leadership.
  • Contribute constantly to all areas of practice growth and leadership; exploring exciting and game changing opportunities is a must.
  • Come with a broad perspective of potential issues encountered when managing diverse teams and have the ideas to overcome them; understanding the firm’s commitment to creating a more inclusive culture.

Requirements

About you

Overall, you’re an ideas person and problem solver as well as a hands-on doer – that’s important. And you know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better.

We’re expanding fast, so we’re looking for people who are, by which we mean natural initiative-takers who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture.

A good graduate degree (First or Upper Second) is a must, along with the right to live and work in the UK.


You’ll also have

  • Have a clear point of view on what good looks like for customer service, and where new technologies are taking customer service in the future.
  • Relevant experience, commensurate with the Senior Consultant grade, in at least two of the following:  
    • Developing and designing customer service and digital strategies  
    • Customer Experience, User Experience and/or Service Design  
    • Service operations design (contact centre, field service or retail)  
  • Experience working on digital delivery projects such as a business analyst, agile coach, delivery manager, product owner, user researcher, CX/UX designer and or developer.
  • Experience of working in a project-based environment, liaising with customers throughout the entire solution delivery lifecycle.  
  • Experience influencing in complex situations where stakeholders do not always agree about methods, choices and strategic direction.  
  • A balance of logical problem solving and innovative thinking.
  • A willingness to travel and work across the UK and Europe.  

About us

Part Business. Part Creative. Part Technology. One hundred per cent digital. 

We’re a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast.

Through our studios spread across the globe, we help our clients imagine, deliver and run the future, through from customer research right through to implementation. And we love doing it. 

As part of our team, you’ll work side by side with strategists, designers, researchers, engineers, writers, architects and product specialists – using your unique skills and perspective to help drive transformation from operational level to the C-suite, across a complete range of digital channels.

We believe in our people, which means giving them the support they need to get the best balance of work and life. Individuality, flexibility, diversity are things we’re passionate about. We wouldn’t be Deloitte Digital without it.