Not your average consultant? Brilliant.


What’s the role?

Want to help us shape the future? We’re looking for a Director from a consulting, agency, tech or business background who can show our clients what’s next, then work with our mixed-discipline team to make it happen. 

This would include customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes.

You’ll be a brilliant mind, a confident communicator and a nerd for all things digital, with an impeccable business instinct, a collaborative outlook and a flair for big ideas. Sound good? Read on.


Where is it?

Based in our airy and bustling offices in Clerkenwell, London, with its legendary coffee machine and model train track, you’ll also have a chance to work with clients throughout Europe and beyond.

Responsibilities

  • Work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands.
  • Take the lead on delivering programmes, solving some of the most exciting and challenging problems for our clients.  
  • Develop and lead relationships with key decision makers within Deloitte whilst building lasting relationship with our clients.
  • Contribute constantly to all areas of practice growth and leadership; exploring exciting and game changing opportunities is a must.
  • Leading and shaping an industry sector team (Public, Private or Financial Services).
  • Be a passionate mentor and leader for some of the brightest digital talent around.
  • Be the custodian of risk, actively managing key issues.
  • Come with a broad perspective of potential issues encountered when managing diverse teams and have the ideas to overcome them; understanding the firm’s commitment to creating a more inclusive culture.

Requirements

About you

Overall, you’re an ideas person and problem solver as well as a hands-on doer – that’s important. And you know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better.

We’re expanding fast, so we’re looking for people who are, by which we mean natural initiative-takers who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture.

A good graduate degree (First or Upper Second) is a must, along with the right to live and work in the UK.


You’ll also have

  • Relevant experience and organisational relationships in at least two of the following: 
    • Developing and designing customer service and digital strategies 
    • Customer experience, user experience and/or service design 
    • Service operations design (contact centre, field service or retail) 
    • Digital delivery projects 
  • Track record in account, business and relationship development.
  • Have a clear point of view of good looks like for customer service, and where new technologies are taking customer service in the future. 
  • Proven ability and track record in structure, development and delivery of complex programmes and engagements on time and within budget.  
  • Proven ability to understand, mitigate and manage risk.
  • Exceptional communicator with the ability to articulate complex ideas to all levels of an organisation, and effectively lead and manage all key stakeholders including where stakeholders do not always agree about methods, choices and strategic direction.
  • Excellent programme management discipline. This will involve working with clients to improve their organisation design, change and leadership culture.  
  • Ability to lead and direct large and cross functional teams.
  • Excellent people management and development skills with a strong focus on team development. 
  • Additional skills and capabilities as follows: 
  • Accountable for global / multi-disciplined programmes, working with senior stakeholders to make digital solutions relevant to the strategic agenda. 
  • Experience of leading development teams using agile development methods and supporting tools such as Scrum and Kanban.
  • Experience of shaping business and technical solutions, making technology choices about digital platforms and reconciling architectural thinking. 
  • Experience of working with organisations including formulating methodologies and best practice in service standards. 

About us

Part Business. Part Creative. Part Technology. One hundred per cent digital. 

We’re a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast.

Through our studios spread across the globe, we help our clients imagine, deliver and run the future, through from customer research right through to implementation. And we love doing it.

As part of our team, you’ll work side by side with strategists, designers, researchers, engineers, writers, architects and product specialists – using your unique skills and perspective to help drive transformation from operational level to the C-suite, across a complete range of digital channels.

We believe in our people, which means giving them the support they need to get the best balance of work and life. Individuality, flexibility, diversity are things we’re passionate about. We wouldn’t be Deloitte Digital without it.