The opportunity

Deloitte Digital is a leader in digital professional services, ranging from acquisition of the customer in the online and mobile strategy area, all the way through design, development and customer management. Deloitte were recently awarded a leading position in Gartner’s BAS Magic Quadrant, and Digital one of the fastest growing Deloitte capabilities. We work with an extensive range of local and global brands, helping them understand and profit from the online and mobile revolution.

 

Digital & Customer Analytics is one of the core capabilities of Deloitte Digital. Data sits at the heart of every organisation and is relied upon for all aspects of operations, decision-making, and planning. Deloitte were recently awarded number 1 position by Gartner for analytics services, and Digital & Customer Analytics forms part of the largest data analytics practice in the UK. Our practitioners understand exactly how data underpins a business and how effective use of this data improves the performance of the business.

                                         

Our Data Science community build innovative analytical solutions to help our clients solve their challenges with data. Our Analytics Advisory community help organisations embed analytics within their marketing sales and service teams; enabling them to use their customer data more efficiently. Together, these communities help organisations make informed strategic, tactical and operational decisions.

You’ll be a brilliant mind, a confident communicator and a nerd for all things digital and analytics, with an impeccable business instinct, a collaborative outlook and a flair for big ideas. Sound good? Read on.

 

Where is it? 

Based in our airy and bustling offices in Clerkenwell, London, with its legendary coffee machine and agency feel, you’ll experience the dynamic working environment of a small business while having the expertise of a leading professional services firm to draw on.


About you

Overall, you’re both a thinker and doer. And you know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better.

We’re expanding fast, so we’re looking for natural initiative-takers who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture.

A good graduate degree (First or Upper Second) is a must, along with the right to live and work in the UK.

Responsibilities

To qualify for the role you must have the ability to:

  • Use your initiative in different and challenging environments
  • Design and deliver analytics and insight solutions to drive sales, service and marketing within face to face digital channels
  • Lead a small analytics team / engagement workstream
  • Work in a collaborative way on multiple engagements at any given time

 

As well as:

  • Strong planning, organisation and people management skills
  • Exceptional communication, presentation, and business writing skills, including being able to liaise with technical and business stakeholders
  • Experience of managing, strengthening and broadening key client relationships
  • The ability to determine client needs by supplementing the standard assessment techniques and tools with innovative approaches
  • Experience helping clients on their journey to becoming a cognitive organisation
  • Experience putting the “smarts” into CRM through generation of customer and colleague insights to improve customer experience

Requirements

You’ll also have 

  • Experience of working with or knowledge of one or more of the following tools or programming languages:
    • Alteryx
    • Tableau
    • Python
    • R
    • SQL
    • SAS
    • Qlik
    • Adobe Analytics / Tag Manager
    • Google Analytics
    • Salesforce Wave
    • Sprinklr
    • Salesforce Analytics
    • Beyondcore
    • Crux
    • Bluekai / Oracle Marketing Cloud
    • Medallia / Customer Experience analytics
    • Watson / Machine learning
  • A good understanding of a range of predictive and descriptive analytics models and solutions such as:
    • Marketing analytics / Marketing optimisation
    • Sales & service analytics
    • Digital analytics / Digital optimisation
    • Predictive / propensity modelling
    • Time-series / panel-data analysis
    • Principal component analysis
    • Clustering / segmentation
    • Data Management Platforms
  • Degree and / or relevant professional qualification and / or significant relevant consulting experience

About us

Part Business. Part Creative. Part Technology. 100% Digital. 

We’re a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there fast.

As part of our team, you’ll work side by side with strategists, designers, researchers, engineers, architects and product specialists – using your unique skills and perspective to help drive transformation from operational level to the C-suite, across a complete range of digital channels.

We believe in our people, which means giving them the support they need to get the best balance of work and life. Individuality, flexibility, diversity are things we’re passionate about. We wouldn’t be Deloitte Digital without it.