Part Business. Part Creative. Part Technology. One hundred per cent digital.  Deloitte Digital is committed to helping clients unlock the business value of emerging technologies.

Our Digital Studio in Edinburgh will be part of a network of studios spread across the globe, where we provide clients with a full suite of digital services - covering digital strategy, customer and user experience, content, creative, engineering and implementation across mobile, web and social media channels.  We combine fun with serious intent.

At Deloitte Digital, business, creativity and technology intersect.

The team at Deloitte Digital includes creative designers, channel strategists, engineers, architects and product specialists – a powerful combination of innovation, grounded in real business acumen and technical know-how.  We pride ourselves on having excellent industry knowledge to really understand our clients’ challenges and opportunities across Financial Services, Public and Private sectors.

We believe in our people, and we understand that quality of life directly impacts quality of work. We pride ourselves on our relaxed work environment, intense commitment to quality and a truly unique culture.

We build excellent solutions using agile methods and digital technologies which deliver great customer experiences, but we also work at Board level to address the cultural, governance, commercial and capability challenges that customer-focused organisations face as they embrace digital.

Our Advisory Services

The services we offer include:

  • Digital, Marketing, and Customer Service Strategies - for organisations looking to re-imagine their business with, increased efficiency, reduced cost and better outcomes in the digital age
  • Designing and implementing service delivery models for the digital age (including mobile, multi-channel, contact centre and front-line services)
  • Building beautiful digital solutions using responsive, user-centred techniques
  • Functional design and project management for customer-focused delivery programmes
  • Helping organisations build the skills and capacity to govern agile projects and digital delivery themselves

Our Advisory Teams

  • Our Next Generation Services team are the leading digital adviser in customer service; envisioning, designing and delivering our clients’ future customer experience.  Our capabilities include: customer and channel strategy; customer experience design; designing new service capabilities and operations; mobile, on-line and contact centre technology solutions; and delivery of technology and operational change programmes to deliver the strategies and designs.
  • Our Digital Marketing team offer solutions that allow our clients to better manage marketing spend, organise and execute marketing programs, and contact customers with relevant offers. We work closely with customer and market intelligence, and we cover all customer interaction channels and marketing leading practices.
  • Our B2C and B2B Sales team design and deliver seamless, secure and personal experience for our clients’ customers to research, engage and buy across all digital touchpoints.
  • Our Digital Products team shape product strategy and embed product innovation and management, to enable organisations to maximise the value of digital technology for their customers and employees, through implementing coherent and effective product governance and management disciplines.

Responsibilities

Successful applicants will have responsibility for:

  • Leading client projects/programmes or workstreams within larger programmes
  • Providing guidance and leadership to more junior staff
  • Shaping projects using their expertise and experience
  • Delivering high quality client work, with analysis and insight that makes good use of Deloitte Digital methods and tools, alongside personal experience and values
  • Applying their experience of digital solutions and techniques to help clients achieve their goals
  • Creating written communications for clients that are impactful and meaningful in a variety of media including reports, slide packs and letters
  • Taking part in and leading activities such as workshops, meetings, research, stakeholder engagement, business analysis, technical analysis and solution design as part of both client projects and internally-focused innovation projects
  • Business development activity such as developing bids, writing responses to invitations to tender from clients, preparing materials for client presentations and pitches, and taking part in marketing activity
  • Building deep relationships with existing and new clients, often working within multi-disciplinary account teams.
  • Participating in practice development activity such as developing internal training and organising events

Requirements

  • Experience of working in a project-based environment, liaising with customers throughout the entire solution delivery lifecycle
  • Drive and determination to continually learn new things and develop yourself
  • Passion for digital and technology
  • A team player who enjoys working with others to solve problems and sharing knowledge
  • Strong written and oral communication skills, including writing marketing material and tender documents
  • Influencing in complex situations where stakeholders do not always agree about methods, choices and strategic direction
  • A balance of logical problem solving and innovative thinking
  • Right to live and work in the UK, and to work across Europe
  • A willingness to travel and work across the UK and Europe
  • A good graduate degree (1st or Upper Second) from a reputable university, or a track record of experience that demonstrates capability and credibility at a comparable level